Return Policy
Return and Refund Policy
Thank you for shopping at NanoBuilds. We strive to provide the best customer service. and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
Eligibility:
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You need to provide the receipt or proof of purchase.
Process:
- Contact us at support@nano-builds.com to initiate a return.
- We will provide you with a return address and instructions.
- Pack the item securely in its original packaging.
- Ship the item back to us at the provided address.
Refunds
Eligibility:
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@nano-builds.com with your order number and details of the product.
- We will provide a replacement or refund as necessary.