Return Policy

Return and Refund Policy

Thank you for shopping at NanoBuilds. We strive to provide the best customer service. and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility:

  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You need to provide the receipt or proof of purchase.

Process:

  1. Contact us at support@nano-builds.com to initiate a return.
  2. We will provide you with a return address and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item back to us at the provided address.

Refunds

Eligibility:

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@nano-builds.com with your order number and details of the product.
  • We will provide a replacement or refund as necessary.